Frequently Asked Questions

You can place an order directly through our website by browsing the menu, adding items to your cart, and checking out. You can also call us at +971 4 123 4567 or order via WhatsApp.

Yes! We offer delivery across Dubai. Delivery charges are calculated at checkout based on your location. Free delivery is available on orders over AED 50.

Yes, you can select your preferred delivery time slot during checkout. We offer morning, afternoon, and evening slots depending on availability.

Orders can be cancelled or modified free of charge up to 24 hours before the scheduled delivery time. For changes within 24 hours, please contact us directly and we'll do our best to accommodate.

Allergen information is listed on each product page. Our kitchen handles nuts, dairy, gluten, eggs, and soy. While we take precautions, we cannot guarantee a completely allergen-free environment.

Yes, we have a selection of vegan and gluten-free items available. Check our menu for the "Vegan" and "Gluten-Free" tags. We're always expanding our specialty range.

Our baked goods are best enjoyed fresh on the day of delivery. Most items stay fresh for 2–3 days when stored properly. Detailed storage instructions are included with each order.

Absolutely! We specialize in custom cakes for weddings, birthdays, and special events. Contact us with your design ideas and we'll provide a quote within 24 hours.

We recommend placing custom cake orders at least 5–7 days in advance. For large events or wedding cakes, 2–3 weeks notice is preferred to ensure availability.

Yes, we offer catering for events of all sizes — from office meetings to grand celebrations. Contact us at support@timeinmart.com with your event details for a custom quote.

We accept Visa, Mastercard, Apple Pay, and cash on delivery. All online transactions are secured with industry-standard encryption.

No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience.