Last updated: September 2025
1. Freshness Guarantee
We take pride in delivering fresh, high-quality baked goods. If you receive a product that does not meet our quality standards, please contact us within 24 hours of delivery and we will arrange a replacement or full refund.
2. Order Issues
If your order arrives damaged, incomplete, or incorrect, please notify us immediately with your order number and photos of the issue. We will resolve the matter as quickly as possible.
3. Custom Cake Orders
Custom cakes are made to your specifications. Due to the personalized nature of these orders, refunds are only provided if:
- The cake arrives damaged or defective
- The design significantly differs from the approved mockup
- The cake is not delivered on the agreed date
4. Cancellation Policy
Orders may be cancelled free of charge up to 24 hours before the scheduled delivery time. Cancellations made within 24 hours may be subject to a partial charge depending on preparation status.
5. Refund Process
Once a refund is approved, it will be processed to your original payment method within 5–7 business days. You will receive an email confirmation when the refund has been issued.
6. Non-Refundable Items
- Products that have been consumed or partially consumed
- Orders not reported within 24 hours of delivery
- Change of mind after the order has been prepared
7. How to Request a Refund
To request a return or refund, please reach out to us via:
- Email: support@timeinmart.com
- Phone: +971 55 123 4567
- WhatsApp: +971 55 123 4567
Please include your order number, a description of the issue, and any relevant photos.
8. Contact Us
For any questions about returns and refunds, please contact our support team at support@timeinmart.com or call +971 55 123 4567.